Can I get my own web address?
Yes, the naming convention on Mysokoni will be mysokoni.co.uk/yourstore. You get to create your store name, and this can be used on your social media accounts and other marketing materials. A person clicking on the link that follows the naming convention mentioned above will be taken directly to your store on Mysokoni.
Can I design my own store?
No, but you can change colours and customise the look with your own header banner.
Who will handle payments and what are the rates?
Mysokoni will handle all payments and buyers can pay with all major credit and debit cards. We have integrated Stripe as our payment partner of choice. Stripe makes it much easier for repeat customers to complete an order and is very secure. Payments will be made on a rolling 7-day schedule, and your processing cost is just 1.4% +20p per successful charge. The more we sell, the better the rates will become, and the savings will be passed onto our Vendor community.
What is the Global Purchase Program (GPP)?
We think of our marketplace as a symbiotic community, where all parties benefit from the interaction, the ‘triple win.' A community of sellers offering good products and services to the community of buyers forms the essence of a marketplace. One seller no matter how successful, will not have as much buying power as 100 or 500 sellers but often they are negotiating in isolation with much larger companies for volume discounts.
The Global Purchasing Program is where Mysokoni will work with its community of sellers in negotiating group discounts from suppliers. Whether shipping, packaging, manufacturers or distributors, if we approach potential suppliers to our seller community, we can negotiate better discounts which will, in turn, allow our sellers to offer better prices to our community of buyers, driving more people to Mysokoni. This is the power of triple win and the Global Purchase Program.
How do we open an account?
Visit the Vendor Sign-up page and create your account, we aim to approve accounts within 24 hours or less.
How do I get my product database onto Mysokoni?
Products can be created one at a time or through a bulk product import. You can upload your product database from a CSV OR XLS/SLSX file. Most database programs allow you to export your data in one of these formats. Each line must contain data specific to one product and CSV data must also have a delimiter (comma or semicolon). Once uploaded you need to assign the CSV/XLS/XLSX rows to one of the cart’s field types (Product ID, Product Name, Price, etc)
It is important to note that the Mysokoni cart uses the Product ID as its data key; therefore two products cannot have the same Product ID. If you are not sure how to import your products, we can facilitate this just send an email to firstname.lastname@example.org
What is a Product ID?
New branded products have identifiers that help buyers and search engines recognise them.The IDs are unique identification for each product.
Why do we need the Product IDs?
When a consumer searches for a product on search engines like Google or Bing, they use algorithms to identify products relevant to the users search criteria. Without the unique Product IDs, the products are not indexed correctly and will not be displayed for the user, which means your products are not presented to buyers.
Please Note: Product Name and GTIN,UPC, EAN are not the same.
What are EANs GTINs, & UPCs
European Article Number (EAN) is a barcode standard also called International Article Numbers used in Europe. EAN and UPC are both Global Trade Item Numbers (GTINs) and the difference is that UPCs are one digit shorter. Global Trade Item Number (GTIN) - was developed by GS1 as an identifier for trade products such as scanning a barcode. For North American companies, the UPC is an existing form of the GTIN. Universal Product Code (UPC) - is a type of bar code and is primarily used in North America.
Unless you are a manufacturer or creating your own products/service there is no need to create a GTIN/EAN. The manufacturer of your product would have create one already or are in the process of doing do.
How do I find the GTIN or EAN information?
Manufacturers generally list this information directly on a product’s packaging and sometimes on the product itself. When you are importing or creating products and your product identifiers are already in the Mysokoni database, it will automatically highlight this for you. If your product already exists in our database, Mysokoni catalogue saves you time by automatically populating your listing with the description and validated product information. You can then change the information that is unique to your product and pricing. If your products do not have GTIN or EAN number, you can upload them anyway and add them when available in the future. This will not stop you selling on Mysokoni.
Will you have customer reviews?
Mysokoni has two review types, Seller reviews, and Seller ratings. All visitors to the shop can review the Seller, they do not need to complete a transaction to review a Seller, and the reviews are not verified.
Seller ratings are only available for customers of the Seller. The rating is always about a specific order or a specific product that was ordered. Customers need to have ordered something from that Seller and completed a transaction before they can post a rating for that Seller. Look at it this way; Seller ratings are reviews of the Seller from verified buyers for a specific transaction.
We will be reviewing Seller reviews manually to make sure they are fair and relevant. If we find that one Seller is posting bad reviews against another competitor on Mysokoni, to gain more sales, their account may be cancelled after a review process.
What if my products don't fit into your categories?
If Sellers have products that are not suitable for the existing categories, please send us an email at email@example.com with the description of your products and/or a link to a page where we can see them and together we will figure out where it fits in Mysokoni, even if that means creating new categories.
How does the Chat work?
Mysokoni has integrated a Chat software so buyers can communicate directly with sellers in real time while shopping. This has proven to increase sales for vendors that are ready to engage with customers and provide answers. According to an article by Kissmetrics a study by Forrester Research states:
"Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
In the same article they state that an ATG Global Consumer Trends study found that
“62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.”
A buyer can initiate a chat from your mini store if you have it open and set to live. We are offering it free for the first year.